ACCEPTANCE OF TERMS AND CONDITIONS

These terms and conditions of sale shall govern all furniture and orders and purchaser shall be deemed to have agreed to them. Any attempt to change or add to these terms by purchaser, or any conflicting terms on any correspondence, purchase order, or other form sent by purchaser is hereby objected to and rejected. Purchaser shall be deemed to have agreed to these terms and conditions of sale by placing an order, accepting delivery or by making payment hereunder. No oral agreement, course of prior dealings between the parties or trade usage shall amend or supplement any of the terms or conditions herein. All of the terms and conditions of this order and sale appear on this form and no additions or modifications can be made except in a writing signed by both parties that expressly references the amendment of these terms. All references to the “MINISTER”, ”MINISTER OFFICE FURNITURE”, “YOOSHA ERGONOMICS PRIVATE LIMITED”, “COMPANY” or “WE” shall mean us, Yoosha Ergonomics Private Limited. All references to “CUSTOMER”, ”PURCHASER” or “YOU” shall mean the buyer of Company's products.

ADVERTISING

All advertising of the Company’s products must be dignified, and professional. Use of the Company’s trademarks, trade names, logos, copyrighted materials, digital images or other proprietary materials, in any medium (including without limitation, over the internet), without prior written approval by Company, is strictly prohibited and may subject an unauthorised user to legal action by the Company. By purchasing the Goods, Purchaser agrees to abide by Company’s minimum advertised pricing policy.

RETURN POLICY

No merchandise can be returned to the Company without its written consent or an acknowledgement. Unauthorised returns will be reshipped to the location of origin or shipment centre. We do not accept returns of sale items, which are sold “as is” and for which all sales are final. There are no returns of goods that have been altered, processed, subject to abuse or misuse, or damaged after shipment by Company. All authorised returns will be subject to in/out freight and handling charges. In no event shall Company be liable for any customary variations within industry standards or for imperfections inherent in certain fibres, leathers, metals, fabrics, mesh or any material.

We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 20 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. To return items for an refund please contact us via email or phone (shamnas@minister.in/09946200016) You may cancel your order without charge. If the order is for a custom item, cancellation must be prior to production. If the order is for a stocked item, cancellation must be prior to shipping. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy. Visible shipping damages must be reported immediately! Most of the product being delivered is opened and inspected before being loaded onto a delivery truck. However, based on the item, it may ship with original packaging. If you see physical damage to the carton or to the item, point it our to the delivery person. In such a case, contact us at once to make a report and so we can ship out a qualified technician to repair the product and if necessary send a replacement. Please contact us at 09946200016. Any issues arising to the customer's property during the delivery process must be noted on the delivery ticket. We are unable to honor any claims made once the delivery team has left the premises. Defects: For defects or wrong item(s) received, please provide us a simple picture of what you've received and we will provide you return label or pick up the merchandise. Please request return authorization number at the return request link to get started.

CUSTOM REQUESTS

Custom quotes must be reviewed by the Company for suitability before it is accepted into production. Company reserves the right to reject custom requests.

DELIVERY

Delivery dates and lead times are estimates only, based on production schedules at the time of the order, and are subject to change. Production cannot begin and lead times cannot be calculated until the acceptance of the order by Company which includes: receipt of the required deposit and confirmation of any changes, modifications or approvals to the original order. Company shall not be held responsible for any costs related to late deliveries after shipment.

PAYMENT

Acceptance of orders and shipments shall at all times be subject to approval by the Company’s Credit Department, which may at any time in its sole discretion decline to make any shipment except upon terms and conditions satisfactory to it. All orders to Company requires an advance amount of 50% of the total purchase price. Orders received without an advance payment will be held pending till the receipt of the advance payment. All payments must be received from the purchaser as identified in the purchase order. No third party payments will be accepted, unless approved in writing or acknowledged by the Company.

Canceled orders are subject to a cancellation fee which is decided by the company from time to time considering several factors of losses and wastage of that concerned order. Any cancellation of an order must be made in writing within two (2) days of the order date. Notwithstanding the foregoing, no cancellations will be accepted if production of the order has commenced.

WARRANTY

Company’s products are sold with a limited warranty against defects in materials and workmanship for a period of 36months from the date of invoice. Company reserves the right to repair or replace defective merchandise, at its sole discretion. This limited warranty does not extend to other materials supplied to or by the purchaser or damage caused by shipping by the purchaser, accident, abuse, misuse, cleaning, or normal wear and tear. All other warranties express or implied are excluded. Detailed warranty policy is given at Warranty Policy/ContactUS

REFUND POLICY (if applicable)

Once your return is received and inspected, we will send you an email or phone call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at shamnas@minister.in

CANCELLATION POLICY

Online sales may only be cancelled up until Merchandise is loaded on the truck for delivery. Your entire order amount will be refunded. Once merchandise is loaded, the order cannot be cancelled and will be treated as a return. Your refund will be processed once we receive the originally ordered product back from the courier, Refunds may take up to 10 business days to process.. Unfortunately, an order cannot be cancelled once the product has been delivered to you.